Services
What if I am not satisfied with any service or my query is not being answered?
If you are not satisfied with the services being offered at SMEDA, you can report your suggestion/ complaints at the following email address
Email:
or send us your complaints in Feedback section.
What are the timings of counselling services at SMEDA helpdesk?
Counselling services are available five days a week, from 9:30 am to 1:00pm Monday to Friday
How much time will it take to receive information/services from SMEDA?
Time to service each client may vary from case to case. Normally, counselling and general advice is provided on walk-in basis. However, it may take two to three days to collect specific information. Business plan development or financing arrangement with financial institutions takes approximately 3 months to complet.
What is the procedure for getting services from SMEDA?
All SMEs who want to get business-related information or advise from SMEDA are required to contact SMEDA Helpdesks and fill in a brief form explaining their need and giving us their contact information. After registration, a SMEDA ID will be provided to SME. The ID will help us in tracking your information and therefore, it is requested not to loose the SMEDA ID slip and bring it next time you visit SMEDA
For detailed discussion with an expert on a particular field/issue or financial assistance, a more detailed form has to be filled in giving us more detailed profile. Based on that form the case will be forwarded to concerned department and the SME will be provided relevant assistance.
Do I have to pay for SMEDA’s services?
Most of the services offered by SMEDA are free of charge. However, in some cases, a nominal fee is charged which is heavily subsidised. Following table will help you understand our fee structure:
SMEDA Charges |
|||
Sr. no |
Services offered |
Charges |
Schedule |
1. |
Counseling Services |
Free |
|
2. |
Sector Briefs |
Free |
|
3. |
Library Services |
Free |
|
4. |
Photocopy/printouts (laser copy) |
Rs. 1/copy and Rs. 3/printout |
|
5. |
Business Plan Development |
Rs. 10,000 |
At the time of signing of contract |
6. |
Arranging loans from Banks/DFIs |
1% of the loan amount (with a minimum payment of Rs. 10,000) |
Advance Rs. 10,000 at the time of signing of contract and remaining on approval of loan |
7. |
Developing Marketing Plan |
Varies from case to case |
|
8. |
Vetting Business Plan |
Rs. 2,000 |
|
9. |
Information on Market/Buyers |
Varies from case to case |
|
10. |
Pre-feasibility Studies |
Rs. 25 each |
|
11. |
Trade Secrets- export answerbook for SMEs |
Rs. 600 each ( Rs. 500 for a purchase of 10 or more copies ) |
Are these services available to everyone?
SMEDA’s target group has been defined as all businesses in manufacturing, services and agricultural sector with an investment in productive assets (not including land and building) from Rs 2 million to Rs.40 million or employee strength of 10 to 99. However, for the benefit of other enterprises, we will endeavor to provide all services (except for assistance in raising financing and business plan development) to any enterprises smaller or bigger than our definition.
What services are offered by SMEDA helpdesk?
SMEDA offers following services for Small and Medium Entrepreneurs (SMEs):
- Assistance in Raising Finance
- Financial Advice
- Project Identification
- Business Plan Development
- Technical Advice
- Marketing Advice (Branding, Labeling, Packaging, Distribution, Promotion etc)
- Company Incorporation, Export Registration & Regulatory Advice
- Sales Tax, Custom Duty, Excise Duty etc
- Training & Development
- Information Services (Library, Databases, Project briefs, Pre-feasibilities)
- Business matchmaking